So HELP Me - Supervisor Edition
(eVideo)
Contributors
Published
[San Francisco, California, USA] : Kanopy Streaming, 2015.
Format
eVideo
Physical Desc
1 online resource (streaming video file)
Status
Description
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Language
und
Notes
General Note
Title from title frames.
General Note
In Process Record.
Date/Time and Place of Event
Originally produced by Video Visions in 2005.
Description
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives. "So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turning mistakes into opportunities for growth. "So HELP Me" (Supervisor Edition) demonstrates supervisory practices that facilitate excellent customer service. The result is not only a better service provider, but also a loyal and satisfied customer. KEY TRAINING POINTS: * Tell people what they're doing right That good feeling will get passed on to your customers. * Help employees find solutions for customers Take the time to help employees work within policy to solve customer problems. * Focus on people, rather than numbers When employees feel that you care about them, they're far more motivated to care about your customers. * Empower people to do their jobs Employees will feel that they have the responsibility - and the power - to solve customer problems themselves. * Turn mistakes into opportunities for growth Dealing with mistakes privately is a perfect opportunity for individualized training.
System Details
Mode of access: World Wide Web.
Citations
APA Citation, 7th Edition (style guide)
(2015). So HELP Me - Supervisor Edition . Kanopy Streaming.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)2015. So HELP Me - Supervisor Edition. Kanopy Streaming.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)So HELP Me - Supervisor Edition Kanopy Streaming, 2015.
MLA Citation, 9th Edition (style guide)So HELP Me - Supervisor Edition Kanopy Streaming, 2015.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
f14b3e22-59e7-1f09-8141-b3efff8641da-und
Grouping Information
Grouped Work ID | f14b3e22-59e7-1f09-8141-b3efff8641da-und |
---|---|
Full title | so help me supervisor edition |
Author | kanopy |
Grouping Category | movie |
Last Update | 2023-10-26 13:40:29PM |
Last Indexed | 2024-05-04 05:48:42AM |
Book Cover Information
Image Source | sideload |
---|---|
First Loaded | Jul 28, 2022 |
Last Used | Feb 16, 2024 |
Marc Record
First Detected | Aug 23, 2021 02:32:40 PM |
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Last File Modification Time | Oct 26, 2023 01:42:17 PM |
MARC Record
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500 | |a Title from title frames. | ||
500 | |a In Process Record. | ||
518 | |a Originally produced by Video Visions in 2005. | ||
520 | |a How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don't often look at how much a supervisor's behavior influences the service a customer ultimately receives. "So HELP Me" (Supervisor Edition) takes a fresh look at customer service by showing the direct connection between a supervisor's behavior and the way employees treat customers. When employees are listened to, respected, and encouraged, they will do the same for their customers. Supervisory behaviors that promote excellent service include: telling people what they're doing right, helping employees find solutions, focusing on people rather than numbers, empowering people to do their jobs, and turning mistakes into opportunities for growth. "So HELP Me" (Supervisor Edition) demonstrates supervisory practices that facilitate excellent customer service. The result is not only a better service provider, but also a loyal and satisfied customer. KEY TRAINING POINTS: * Tell people what they're doing right That good feeling will get passed on to your customers. * Help employees find solutions for customers Take the time to help employees work within policy to solve customer problems. * Focus on people, rather than numbers When employees feel that you care about them, they're far more motivated to care about your customers. * Empower people to do their jobs Employees will feel that they have the responsibility - and the power - to solve customer problems themselves. * Turn mistakes into opportunities for growth Dealing with mistakes privately is a perfect opportunity for individualized training. | ||
538 | |a Mode of access: World Wide Web. | ||
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