Customer service in libraries : best practices
(Book)
Contributors
Published
Lanham : The Scarecrow Press, Inc., 2013.
Format
Book
ISBN
9780810887480 (pbk.), 0810887487 (pbk.)
Physical Desc
x, 108 pages : illustrations, charts ; 23 cm
Status
Florham Park Library - Adult Nonfiction - Professional Development
PRO 025.509 CUSTOMER
1 available
PRO 025.509 CUSTOMER
1 available
Description
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Also in this Series
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Copies
Location | Call Number | Status |
---|---|---|
Florham Park Library - Adult Nonfiction - Professional Development | PRO 025.509 CUSTOMER | Available |
Location | Call Number | Status |
---|---|---|
Morris County Library - Adult Reference | REF 025.5 CUS | Non-circulating |
More Details
Published
Lanham : The Scarecrow Press, Inc., 2013.
Street Date
1304
Language
English
ISBN
9780810887480 (pbk.), 0810887487 (pbk.)
Notes
Bibliography
Includes bibliographical references and index.
Description
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you have got all that, here in this book are the best practices to make stellar customer service a reality for your library's users.
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Citations
APA Citation, 7th Edition (style guide)
Harmon, C., & Messina, M. (2013). Customer service in libraries: best practices . The Scarecrow Press, Inc..
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Harmon, Charles, 1960- and Michael. Messina. 2013. Customer Service in Libraries: Best Practices. The Scarecrow Press, Inc.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Harmon, Charles, 1960- and Michael. Messina. Customer Service in Libraries: Best Practices The Scarecrow Press, Inc, 2013.
MLA Citation, 9th Edition (style guide)Harmon, Charles, and Michael Messina. Customer Service in Libraries: Best Practices The Scarecrow Press, Inc., 2013.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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