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Pub. Date
2013.
Language
English
Description
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service...
Pub. Date
2022.
Language
English
Description
"This book provides practical solutions to starting and growing small business and entrepreneurship programs and services in a variety of library contexts"--
Libraries have a distinctive role to play in the small business ecosystem and can effectively partner to complement existing business services in the community. A nationwide initiative that launched in 2020, Libraries Build Business (LBB) aims to build capacity in libraries offering programming...
5) The quality library: a guide to staff-driven improvement, better efficiency, and happier customers
Author
Pub. Date
2008.
Language
English
Author
Series
How-to-do-it manuals for libraries volume no. 177
Pub. Date
[2011]
Edition
Second edition.
Language
English
Author
Pub. Date
[2007]
Edition
First edition.
Language
English
Description
"In Exceeding Customer Expectations, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: "Take care of your customers and employees first, and the profits will follow." Winning customer loyalty is like running a marathon, not a 100-yard dash."--BOOK JACKET.
12) The power of WOW: how to electrify your work, your community, and your life by putting service first
Author
Pub. Date
[2019]
Language
English
Description
"In The Power of WOW, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life -- from delivering empathetic customer service in the face of devasting circumstances to creating a self-organized organizational structure using Market Based Dynamics and everything in between"--
Author
Pub. Date
[2013]
Language
English
Description
"How honesty, competency, and caring will make you richThrow out the sales manual. Get off the motivation elevator. Clients First is a two word miracle that can change your life. This book outlines a powerful path to riches that authors Joseph and JoAnn Callaway used to sell a billion dollars in real estate in just ten years--a feat never before achieved. Here, they explain the three keys to putting your clients first that helped them create one of...
Author
Pub. Date
[2012]
Edition
Second edition.
Language
English
Description
"Customer service best practices from the company that sets the standard. Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit luxury retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic...
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